Refund policy

Return & Refund Policy – Aiona Alive

We want you to feel confident in your skincare purchase. If something isn’t right, we are here to help.

Return Window

Please contact us to request a return within 14 days of receiving your order.

Eligibility

Unused and unopened products must be in their original packaging, with proof of purchase. Requests involving opened or used skincare products are reviewed case-by-case. Please contact us before returning any product; approval and a refund are not guaranteed for opened or used products.

Damaged, Defective or Incorrect Items

Please inspect your order upon arrival. If an item is damaged, defective or incorrect, contact lisastrong@aionaalive.com within 7 days of delivery with your order number and photos. We will arrange a replacement or refund where appropriate. This reporting request does not limit any rights you have under applicable consumer protection laws.

How to Start a Return

Email info@aionaalive.com with your order number and the reason for your request. All returns must be approved in advance. Please do not send products back before receiving approval and return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days after inspection of the returned item. Your bank or payment provider may require additional processing time.

Skin Compatibility

Skincare results vary from person to person. We recommend reviewing ingredients carefully and performing a patch test before use. We cannot guarantee individual results.

Your Consumer Rights

This policy does not exclude or limit rights or remedies available under applicable consumer protection laws.

Contact

General return requests: info@aionaalive.com
Damaged, defective or incorrect items: lisastrong@aionaalive.com